Xiva

What is Xiva and how does it work?

Introducing Xiva, your trusty omnichannel business management solution! Perfect for small businesses and micro-merchants, Xiva helps you manage and grow your business effectively, even when you're out and about. With a splendid array of features right at your fingertips, Xiva simplifies your daily operations, saving you time and the bother of juggling multiple devices and subscriptions. Download Xiva today from the App Store on iOS or the Play Store on Android, and embark on a journey to effortless business management. Let's make business a doddle together!

‍

Is Xiva a regulated company?

Xiva Ltd, proudly born & registered in the UK (Company Number: 15331821), is here to support your business ventures. As a PSD agent (FRN: 1009615) of FM Finance Ltd (FRN: 815137), we ensure top-notch payment services. FM Finance Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. Rest assured, with Xiva, you're in safe hands!

What are the basic requirements to use Xiva?

To onboard with Xiva as a merchant, you must be a UK resident, at least 18 years old, and operate your business within the UK.

What do I need to get started?

You need an iOS or Android device with internet, a UK phone number, email, and password. Documents like a license or registration may be required during onboarding for payment card processing.

How can I start using Xiva?

Download the Xiva mobile app from your App Store (iOS) or Play Store (Android). Have identification documents handy: ID Card, Residence Permit, Driver’s License, or Passport.

Do I need to be a registered business to use Xiva?

No, you do not need to be a registered business. We welcome all entrepreneurs!

How can Xiva help me manage my business?

Xiva lets you create a free website, schedule appointments, accept card payments without extra devices, and manage your business with ease.

What industries does Xiva cater to?

Xiva supports small businesses in the UK offering legal services, especially solo entrepreneurs and small businesses with one director.

Is there any industry prohibited from using Xiva?

Xiva prohibits businesses engaged in criminal activities or those on the restricted list. Refer to https://xiva.com/legal/prohibited-and-restricted-activities-businesses.

Do I need to pay a monthly/yearly subscription fee to use Xiva?

No subscription fee! Xiva charges a competitive processing fee of 1.7% + £0.20 for UK consumer cards and 2.7% + £0.20 for others per transaction.

Can I have a Xiva app if I am not located in the UK?

Not yet. Currently, Xiva is available only in the UK.

What payment methods are accepted?

Xiva accepts Visa and Mastercard payments, as well as Apple Pay and Google Pay.

Do I need to purchase extra payment devices to accept payments with Xiva?

No additional hardware is required. Payments can be made via the mobile app using QR codes or Payment Links.

Can a client pay me with cards issued outside the UK?

Yes, Visa and Mastercard cards issued internationally are accepted, though fees may vary.