Customer Service/ Complaint Management
Handle customer service enquiries and complaints effectively
How can I contact Xiva customer service?
Reach customer service via WhatsApp, call +44 124 290 3663, or email support@xiva.com. Service hours: Monday to Friday, 09:00–17:30.
Can I contact Xiva after business hours?
Yes, send queries to support@xiva.com or via WhatsApp, and the team will respond as soon as possible.
What is the average response time for a concern resolution?
The average response time is XX hours. For urgent queries, call customer support.
What should I do if my concern is not resolved within the committed time?
Email support@xiva.com or call +44 124 290 3663 for priority assistance.