Xiva

What is the frequency of payouts?

Initial payouts occur 10 business days after the first payment. Subsequent payouts follow a T+1 cycle.

I was expecting a different payout amount.

Review the settlement balance statement. For further assistance, contact support@xiva.com.

I did not receive my payout. What should I do?

Ensure the payout meets the minimum criteria, check the settlement balance, and confirm the payout appears in your transaction summary.

What is a chargeback and how to deal with it?

A chargeback is a reversed transaction challenged by a cardholder. You will receive details and must respond within 7 days to accept or contest it. Provide evidence if contesting.

How can I change my bank account details?

Contact the support team at support@xiva.com for assistance.