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Complaint form
Please provide us with the following information.
Personal info
Have you filed a formal complaint with Xiva about this issue before?
Yes
No
Topic of your complaint
ID Verification
Blocked Account
Chargeback Dispute
Fraud/Unauthorised Payment
Reconciliation Problem
Rolling Reserve Dispute
Other
When did the issue happen?
Approximate amount of money in question in GBP equivalent
If your complaint doesn't revolve around a payment, please enter "0".
Describe your complaint
Please attach support information relevant to this complaint
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How do you believe we can put things right for you?
Specific adjustments
If you require us to make specific adjustments to our complaints process, please let us know so we can more accurately help.
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